Ticket system Manual
Intro
Introduction and general information to your SimpKo helpdesk.
Ticket Overviews - Working with Tickets.
Information for working with tickets.
Ticket Properties
Ticket attributes that you can set according to your business processes.
Communication Channels
Channels are used to communicate with your customers and determine how inquiries can be made.
Languages
Set up languages - for users and to provide multilingual notification content to requesters.
Notifications
Notifications sent from the helpdesk when certain events occur.
Ticket Views Management
Use views to limit results in ticket overviews.
User Management
Setting up and managing user, user permissions and user accounts.
Automation
Have repetitive tasks and activities carried out automatically and thus save time.
Customer Management
Setting up and managing customer profiles and tags for customers.