Automation

Automation helps you to eliminate redundant processes and focus on fast support. Define reply templates for quick replies to tickets that also ensure consistency in communication. Set rules for sending your notifications, automating administrative tasks, or distributing the workload through automated ticket assignment.

You can make your work easier with the following types of automation:

• Rules - to automate administrative tasks.
  As soon as a ticket is created, certain processing steps must be carried out. Rules can be used, for example, to send notifications, assign agents or close tickets that were resolved x days ago.
  SimpKo already offers some predefined rules that you can use or you can create your own rules tailored to your needs.

• Canned Replies - for the quick reply to tickets.
  Reply to repetitive support requests faster by inserting canned replies in ticket replies, without spending time typing manual replies.