Ticket Form - Create tickets manually

In addition to the automatic ticket creation for support requests from your customers via the channels you have set up, there is also the option of manually opening tickets on behalf of customers. The ticket form used for this contains several non-removable default fields as well as your own custom ticket fields. These custom ticket fields allow you to customize the ticket form and collect additional data necessary for your business.

Create Ticket:

• Click New Ticket in the top toolbar >> a new ticket form will appear.
• The default email channel is preselected as Communication channel, but it can be changed.
• Enter the E-mail address of the customer. Existing customers can be selected from the autocomplete display or a new customer must be created by clicking the plus icon (). Customers can only be found on the basis of their e-mail addresses.
• Fill in the other required and optional details.
• Clicking Save will take you to the ticket detail page, from where you can continue editing the ticket.
• f you want to add attachments to the ticket, you can do so from the ticket detail page by clicking the Upload Attachment button.

Note: The order in which the form fields of the ticket form are displayed can only be determined for custom ticket fields in the corresponding ticket field itself.