Manage Languages

All defined languages are listed in an overview under System >> Languages. Under 'Translations' you can see in which system languages the names of the languages were created. For explanations of the other information provided, see the Form fields.

Topics of this article:
Add Support Language, Edit Support-/System Language
(De-)activate Support Language
(De-)activate Fallback Support Language
(De-)activate System Language
Delete Support Language

Add Support Language, Edit Support-/System Language

Go to System >> Languages.

• Add support language: Click on "New Support Language".
  Edit existing language: Click in the line of the language to be edited or click on the edit icon ().

• Available Form fields:

  Name: Enter the name of the language.
  Language Code: Select the code that matches the language name from the drop-down list. Once saved, the language code can no longer be changed.
  Support Language (de-)activiate: By activating as a support language, this language is available as a language tab under templates and text blocks for notifications, placeholders, canned replies and all ticket properties. This allows terms and content to be added for the respective support language.

  Note: If a support language is disabled, any content that has already been created is no longer displayed and no longer used in e-mail notifications. However, the language code of the deactivated language is still displayed on the overview pages of the respective menu items in the translation column and there is the option of reactivating a disabled support language. This makes all content created before deactivation available again.

  Support Language Fallback (de-)activiate: When activated as a support fallback language, this language will be used for notifications to your customers if translations for the customer language are missing or if no support language you provide is found for inquiries from new customers. In the event that you have not set a fallback support language yourself, German will be used.
  The fallback support language is changed by reassigning it to another language.

  System Language (de-)activiate: only available for system languages
  The two System languages (German, English) are activated by default. If desired, one of the two system languages can be deactivated. As a result, users can no longer make an individual language selection with regard to the system language.

• After creating/editing click on Save.

• In case of two Language Tabs: If both system languages are activated, tabs are available for both languages. The 'Name' must be entered for both languages.

Delete Support Language

The languages German and English cannot be deleted, as these also serve as system languages. If you don't need these languages as support languages, you can deactivate them.

Go to System >> Languages.

• To delete a desired support language, click on the delete icon () and then on Yes, Delete to confirm the deletion process.

  Note: Deleting a support language, as well as deactivating it, means that content that has already been created is no longer displayed and also no longer used in e-mail notifications. The language code of the deleted language is still displayed on the overview pages of the respective menu items in the translation column. However, creating the same previously deleted support language with the same language code again makes the content created before deletion accessible again.